3jlz Privacy Policy

1. Overview

3jlz Casino is committed to protecting the personal data of all players, visitors, and users of the 3jlz Platform. We understand that Filipino players entrust us with sensitive personal and financial information, and we take that responsibility seriously. This Privacy Policy sets out in clear, plain terms how 3jlz handles your data — from the moment you visit our site to the day you close your account.

This Policy applies to all personal data processed by 3jlz in connection with the operation of the 3jlz Casino platform, including data collected via our website, live chat support, email correspondence, and any promotional activities. It does not apply to third-party websites or services that may be linked from the 3jlz Platform.

We encourage you to read this Policy in full. If you have questions about any section, our support team is available 24/7 via live chat on the 3jlz Platform.

2. Personal Data We Collect

3jlz collects the following categories of personal data:

2.1 Identity & Contact Data

• Full legal name, date of birth, nationality
• Residential address (including city, province, and postal code)
• Email address and mobile phone number
• Government-issued ID details (e.g., Philippine passport number, SSS ID, PhilSys ID, driver's license number)

2.2 Financial Data

• GCash or PayMaya account details (mobile number associated with the account)
• Bank account details (bank name, account number) for bank transfer transactions
• Debit card details (card number, expiry date) where applicable
• Transaction history including deposits, withdrawals, and gaming activity

2.3 Technical & Usage Data

• IP address, device type, browser type and version, operating system
• Pages visited, time spent on pages, click-through data, and session duration
• Login timestamps and geographic location data derived from IP address
• Game history, bet amounts, win/loss records, and bonus usage

2.4 Communications Data

• Records of live chat conversations with 3jlz support agents
• Email correspondence with 3jlz
• Responses to surveys, promotions, or feedback requests

2.5 Responsible Gaming Data

• Self-exclusion requests and cooling-off period settings
• Deposit limit, loss limit, and session timer configurations
• Any information voluntarily provided in connection with responsible gaming support

3. How We Collect Your Data

3jlz collects personal data through the following means:

• Direct Submission: Data you provide when registering an account, completing KYC verification, making deposits or withdrawals, contacting support, or participating in promotions.
• Automated Technologies: Data collected automatically when you use the 3jlz Platform, including cookies, web beacons, pixel tags, and server logs. See Section 9 for our full Cookies Policy.
• Third-Party Sources: Data received from payment processors (e.g., GCash, PayMaya, banks) to verify transactions; identity verification service providers for KYC compliance; and fraud prevention and AML screening services.
• Regulatory Sources: Data received from PAGCOR or other regulatory authorities in connection with compliance obligations.

4. How We Use Your Personal Data

3jlz uses your personal data for the following purposes:

• Account Management: To register and maintain your 3jlz account, verify your identity, and manage your account settings and preferences.
• Service Delivery: To provide access to games, process deposits and withdrawals, award bonuses, and deliver all features of the 3jlz Platform.
• Legal & Regulatory Compliance: To comply with PAGCOR licensing requirements, the Philippine Data Privacy Act, Anti-Money Laundering Act (AMLA), and other applicable laws. This includes KYC verification, transaction monitoring, and reporting obligations.
• Fraud Prevention & Security: To detect, investigate, and prevent fraudulent activity, unauthorized account access, money laundering, and other illegal conduct.
• Responsible Gaming: To monitor gaming patterns, identify players who may be at risk of problem gambling, and proactively offer responsible gaming tools and support.
• Customer Support: To respond to your inquiries, resolve disputes, and provide technical assistance.
• Marketing & Promotions: To send you promotional offers, bonus notifications, and updates about 3jlz Casino — but only where you have provided consent or where we have a legitimate interest. You may opt out of marketing communications at any time.
• Platform Improvement: To analyze usage patterns, conduct research, and improve the features, performance, and user experience of the 3jlz Platform.

5. Legal Basis for Processing

Under the Philippine Data Privacy Act of 2012, 3jlz processes your personal data on the following legal bases:

• Contractual Necessity: Processing required to perform our contract with you — i.e., to operate your 3jlz account and deliver the services you have requested.
• Legal Obligation: Processing required to comply with PAGCOR regulations, AMLA obligations, tax reporting requirements, and other applicable Philippine laws.
• Legitimate Interests: Processing for fraud prevention, platform security, responsible gaming monitoring, and service improvement, where these interests are not overridden by your privacy rights.
• Consent: Processing for marketing communications and non-essential cookies, where you have given explicit consent. You may withdraw consent at any time without affecting the lawfulness of prior processing.

6. Data Sharing & Disclosure

3jlz does not sell your personal data to third parties. We may share your data with the following categories of recipients only to the extent necessary for the purposes described in this Policy:

• Payment Processors: GCash, PayMaya, BPI, BDO, UnionBank, Metrobank, and other payment service providers, to process your deposits and withdrawals.
• Identity Verification Providers: Third-party KYC and AML screening services used to verify your identity and comply with regulatory requirements.
• Game Content Providers: Licensed game studios and live dealer platform providers who supply games available on 3jlz. These providers may receive limited technical data necessary to deliver their games.
• Regulatory Authorities: PAGCOR, the National Privacy Commission (NPC), the Anti-Money Laundering Council (AMLC), and other Philippine government authorities, where required by law or regulatory obligation.
• IT & Security Service Providers: Cloud hosting, cybersecurity, and fraud detection service providers who process data on our behalf under strict data processing agreements.
• Professional Advisers: Lawyers, auditors, and accountants where necessary for legal, compliance, or financial purposes.

All third parties with whom 3jlz shares personal data are required to maintain appropriate technical and organizational security measures and to process data only for the specified purpose.

7. Data Retention

3jlz retains your personal data for as long as necessary to fulfill the purposes for which it was collected, including for the purposes of satisfying any legal, regulatory, accounting, or reporting requirements.

• Active Accounts: Personal data is retained for the duration of your account with 3jlz.
• Closed Accounts: Following account closure, 3jlz retains identity, financial, and transaction data for a minimum of five (5) years in compliance with PAGCOR requirements and the Anti-Money Laundering Act.
• Marketing Data: Retained until you withdraw consent or opt out of marketing communications.
• Support Records: Live chat and email records are retained for up to three (3) years for quality assurance and dispute resolution purposes.
• Responsible Gaming Records: Self-exclusion and responsible gaming data is retained for the duration of the exclusion period plus five (5) years to prevent re-registration during an active exclusion.

When personal data is no longer required, 3jlz will securely delete or anonymize it in accordance with our data destruction procedures.

8. Data Security

3jlz implements robust technical and organizational security measures to protect your personal data against unauthorized access, disclosure, alteration, or destruction. Our security measures include:

• 256-bit SSL/TLS encryption for all data transmitted between your device and the 3jlz Platform.
• Encryption of sensitive data at rest, including financial data and government ID details.
• Multi-factor authentication options for player account access.
• Regular penetration testing and vulnerability assessments conducted by independent security specialists.
• Strict access controls ensuring that only authorized 3jlz personnel can access personal data, on a need-to-know basis.
• Comprehensive staff training on data privacy and security obligations under Philippine law.
• Incident response procedures to detect, contain, and report data breaches in accordance with National Privacy Commission (NPC) requirements.

9. Cookies & Tracking Technologies

The 3jlz Platform uses cookies and similar tracking technologies to enhance your experience, analyze platform usage, and support our security and fraud prevention systems. A cookie is a small text file placed on your device when you visit a website.

9.1 Types of Cookies We Use

• Strictly Necessary Cookies: Essential for the operation of the 3jlz Platform, including session management, login authentication, and security functions. These cannot be disabled without affecting platform functionality.
• Performance & Analytics Cookies: Used to collect anonymized data about how players use the 3jlz Platform, helping us identify areas for improvement. This data does not identify individual users.
• Functional Cookies: Used to remember your preferences, such as language settings, display preferences, and responsible gaming tool configurations.
• Marketing Cookies: Used to deliver relevant promotional content and measure the effectiveness of our marketing campaigns. These are only placed with your consent.

9.2 Managing Cookies

You can manage or disable non-essential cookies through your browser settings or via the cookie preference center on the 3jlz Platform. Please note that disabling certain cookies may affect the functionality of the 3jlz Platform. Strictly necessary cookies cannot be disabled as they are required for the platform to operate securely.

10. Your Data Privacy Rights

Under the Philippine Data Privacy Act of 2012, you have the following rights with respect to your personal data held by 3jlz:

• Right to Be Informed: The right to know what personal data 3jlz collects about you and how it is used — which is the purpose of this Privacy Policy.
• Right of Access: The right to request a copy of the personal data 3jlz holds about you, along with information about how it is processed.
• Right to Rectification: The right to request correction of inaccurate or incomplete personal data. You can update most account information directly through your 3jlz account dashboard.
• Right to Erasure: The right to request deletion of your personal data where it is no longer necessary for the purposes for which it was collected, subject to our legal retention obligations.
• Right to Object: The right to object to the processing of your personal data for direct marketing purposes or where processing is based on legitimate interests.
• Right to Data Portability: The right to receive your personal data in a structured, commonly used, machine-readable format and to transmit it to another data controller where technically feasible.
• Right to Withdraw Consent: Where processing is based on your consent, the right to withdraw that consent at any time without affecting the lawfulness of prior processing.
• Right to Lodge a Complaint: The right to lodge a complaint with the National Privacy Commission (NPC) of the Philippines if you believe your data privacy rights have been violated.

11. Minors & Age Restriction

The 3jlz Platform is strictly intended for adults aged 21 years and above in accordance with Philippine gaming regulations. 3jlz does not knowingly collect personal data from individuals under the age of 21.

If we become aware that personal data has been collected from a person under 21, we will take immediate steps to delete that data and close the associated account. If you believe that a minor has registered on the 3jlz Platform, please contact our support team immediately so we can investigate and take appropriate action.

12. International Data Transfers

In some cases, your personal data may be transferred to and processed in countries outside the Philippines — for example, where our game content providers or cloud infrastructure providers operate servers in other jurisdictions. When such transfers occur, 3jlz ensures that appropriate safeguards are in place to protect your data to a standard equivalent to that required under the Philippine Data Privacy Act.

These safeguards may include contractual clauses approved by the National Privacy Commission, binding corporate rules, or transfers to countries recognized as providing an adequate level of data protection. 3jlz will not transfer your personal data to a jurisdiction that does not provide adequate protection without your explicit consent or a lawful basis for doing so.

13. Changes to This Privacy Policy

3jlz reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data practices, legal obligations, or platform features. When material changes are made, we will notify registered players via email or a prominent notice on the 3jlz Platform at least 7 days before the changes take effect, where practicable.

The "Last Updated" date at the top of this page reflects when the Policy was most recently revised. We encourage you to review this Policy periodically to stay informed about how 3jlz protects your personal data. Your continued use of the 3jlz Platform after the effective date of any amendment constitutes your acceptance of the revised Policy.

14. Contact Our Data Privacy Officer

If you have any questions, concerns, or requests regarding this Privacy Policy or the way 3jlz handles your personal data, please contact our Data Privacy Officer (DPO). Our DPO is responsible for overseeing 3jlz's compliance with the Philippine Data Privacy Act and is your primary point of contact for all privacy-related matters.

You may reach the 3jlz Data Privacy Officer by email at: [email protected]

For general support inquiries, our 24/7 Filipino-English bilingual support team is available via live chat on the 3jlz Platform. You may also reach general support at: [email protected]

For complaints that cannot be resolved directly with 3jlz, you have the right to contact the National Privacy Commission of the Philippines at their official offices in Manila.