At 3jlz, we believe that gaming should always be fun — never stressful, never harmful. We're committed to giving every Filipino player the tools, information, and support they need to stay in control of their gaming experience.
Responsible gaming is not just a checkbox for 3jlz — it's a core part of how we operate. We know that for most players in Manila, Cebu, Davao, and across the Philippines, online gaming is a form of entertainment. It's exciting, it's social, and when played responsibly, it's a great way to unwind.
But we also know that gambling can become a problem for some people. That's why 3jlz has built a comprehensive responsible gaming framework that gives players real, practical tools to manage their play — not just a page of text that nobody reads.
Our responsible gaming program is built around three principles: Prevention — making sure players have the information they need before problems start; Intervention — identifying at-risk players early and offering support proactively; and Protection — giving players powerful tools to set limits and take breaks whenever they need to.
* Figures are illustrative of 3jlz's responsible gaming program goals and player engagement targets.
Every 3jlz player has access to these responsible gaming tools — free, immediate, and available directly from your account dashboard. No need to call anyone or wait for approval.
Set a daily, weekly, or monthly deposit cap on your 3jlz account. Once your limit is reached, no further deposits are accepted until the period resets. Lowering your limit takes effect immediately; increasing it requires a 7-day cooling-off period.
Define the maximum amount you're comfortable losing in a given period. When your loss limit is hit, 3jlz will automatically prevent further play for that period. This is one of the most effective tools for keeping gaming within your budget.
Set a maximum session duration so 3jlz automatically logs you out after your chosen time. You'll also receive on-screen reminders at regular intervals during your session — a gentle nudge to take a break, grab some water, and step away from the screen.
Need a short break? Activate a cooling-off period of 24 hours, 7 days, or 30 days. During this time your 3jlz account is temporarily suspended — you cannot log in, deposit, or place bets. The break takes effect immediately and cannot be reversed early.
For players who need a longer break, 3jlz offers self-exclusion periods of 6 months, 1 year, 3 years, or permanent exclusion. Once activated, your account is fully locked and you will not receive any marketing communications. Reactivation requires a formal review process.
Enable reality check pop-ups that appear at intervals you choose — every 30, 60, or 90 minutes. Each alert shows how long you've been playing and your net win/loss for the session, helping you make informed decisions about whether to continue or stop.
Problem gambling can affect anyone — regardless of age, income, or how long you've been playing. The earlier it's recognized, the easier it is to address. Here are some warning signs to watch out for in yourself or someone you care about:
Answer honestly. If you answer YES to two or more of these questions, we strongly encourage you to reach out to our responsible gaming team or activate a self-exclusion on your 3jlz account.
Have you ever gambled with money meant for rent, bills, or daily expenses?
Have you ever felt the need to bet more and more money to get the same excitement?
Have you tried to cut back on gambling but found it difficult or impossible?
Do you find yourself thinking about gambling even when you're doing other things?
Have you ever borrowed money or sold something to pay for gambling?
Has gambling ever caused serious problems in your relationships or at work?
Do you gamble to escape from problems or to relieve feelings of anxiety or depression?
Setting up your responsible gaming preferences on 3jlz takes less than two minutes. Here's how to do it from your account dashboard:
Visit the 3jlz Login page and sign in with your registered email and password. Make sure you're on the official 3jlz platform.
Click on your profile icon in the top-right corner of the screen, then select "Account Settings" from the dropdown menu.
In the Account Settings menu, find and click the "Responsible Gaming" tab. All available tools are listed here in one place.
Select the tools you want — deposit limits, loss limits, session timers, cooling-off, or self-exclusion. Enter your preferred values and confirm. Changes take effect immediately.
If you need assistance activating any tool, or if you want to request an immediate self-exclusion, our 24/7 live chat support team can help you right away — no waiting, no judgment.
3jlz takes underage gambling extremely seriously. In the Philippines, the minimum legal age for casino-style gambling is 21 years old. We enforce this through mandatory age verification during the registration process — every new 3jlz player must submit a valid government-issued ID before their account is activated.
If we have reason to believe that a player is under 21, we will immediately suspend the account pending verification. Any winnings accumulated during an unverified period may be withheld. Accounts found to belong to underage players will be permanently closed and funds returned to the payment source.
If you are a parent or guardian and you believe a minor in your household has accessed the 3jlz Platform, please contact our support team immediately. We will investigate and take action without delay.
3jlz Casino is here to give Filipino players a world-class gaming experience — and that means making sure every player feels safe, supported, and in control. Explore our games knowing that your wellbeing always comes first.
Gambling is addictive. Know when to stop. · 21+ Only
Need help? Contact our responsible gaming team 24/7 via live chat on the 3jlz Platform.